Job Descriptions-Motivate and strategize how the team will meet efficiency, productivity, and consistency targets.
-Ensure that agency is performing its duties and responsibilities.
-Be a consultant within the Agent level team.
-Participate in job interviews to select employees.
-Control KPIs of employees in the team in terms of quantity and quality.
-Team Coaching Skills.
-Take care of the overall picture of the Manpower management team of 30-40 people/work shifts.
-Attend meetings with customers.
-As an intermediary coordinating within the organization.
-Make report and present employee performance.
Qualifications - Bachelor's degree or higher in any field.
- At least 1 years of working experience in leading and managing Contact Center/Call Center team
- Good communication skills in Laos Language (able to read and write Laos Language)
- English Proficiency at least B2 level with fluently communication in English.
- Passion for learning and creative problem-solving.
- Ability to manage tasks simultaneously.
- Adaptable to learn new processes, concepts, and skills.
- Demonstrates the ability to work as part of a team adding a positive attitude and business focus.
- Ability to work in a fast-paced work environment.
- Ability to communicate throughout all management levels.
- Ability to solve urgent matters and work under pressure.
- Ability to motivate teams and rally the group toward organizational goals.
How to apply - Application via Job Thai website
- Welcome to apply via email
ContactsRecruitment Thailand
Gearinc Services (Thailand) Co., Ltd.
136/5 Phraya Suren Rd, Soi Ramintra 109,
Bang Chan Khlong Sam Wa Bangkok 10510
LocationBang Chan Khlong Sam Wa Bangkok
Directions- Public transportation
- Company shuttle bus service from Fashion Island Shopping Mall to Raminthra 109
- BTS Pink Line
Google Maps location: https://maps.app.goo.gl/ojwLaf3QwJrZqFGN8