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IFS Facility Services Co., Ltd.

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May 15, 2024

Senior Guest Relations Officer

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Sathon, Bangkok

salary iconเงินเดือน
salary icon45,000
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number of positions icon1
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Job Descriptions
Senior Guest Relations Officer • Professionally handle on-site incoming requests from customers and ensure that issue is resolved both promptly and thoroughly • Support Centre Manager by welcome and fulfill customer needs. • Provide quality service and support in a variety of areas including, but not limited to attendees registration, enquires handling, room set-ups overseas parcel shipping, system trouble shooting etc. • Maintain a balance between company’s policy and customer’s benefit in decision making. Handles issues in the best interest of both customer and company. • Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience. • Create and sustain a positive team environment displaying high levels of motivation and excellent team spirit. • Update important information in event rooms (WIFI passcode, phone instruction, fire escape, etc.) and ensure all signage comply with AIA brand standards • Support Centre Manager to track rooms utilization, for example, file daily bookings, track number of attendees and report the number to Centre Manager monthly. • Support Centre Manager on Event, Programmes to meet client’s expectation. • Supervise and provide guidance to receptionist including but not limit to work scheduling, overtime and annual leave approval • In partnership with event organizers, ensure efficient execution of pre-, during and post- event support and communication • Liaison role between event organizers and vendors on all logistical and catering requirements • Setup rooms and collaborative space for hosting events/ programmes/ meetings together with Housekeeping (Events) • Supervise and provide guidance to Guest Relations and Housekeeping (Events) including but not limit to work scheduling, overtime and annual leave approval • Support Centre Manager on purchase price comparison and issuing monthly invoices • Preparing and issuing quotes to BUs for event-related faciliti
Qualifications
  1. Require English and understandable about catering part
How to apply
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Contacts
IFS Facility Services Co., Ltd.
Email : ifs-thailand_90@trustmail.jobthai.com (Email for job application & inquiry)
Location
Sathon Bangkok
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