Genius Soft.Co., Ltd.

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Urgently Required

May 30, 2025

Project Manager

Location

BTS Chong Nonsi, Sala Daeng

BRT Sathon

Salary

Not specified

Vacancies

หลายอัตรา

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Job Descriptions

• Manage and successfully guide a team of support engineers, senior system engineers and customer service staff • Supervise and ensure excellence of all services provided at optimized resource coordination • Regularly conduct staff training and closely supervise the individual progress • Ensure delivery of 100% reliable and professional preventative IT support and related services • Develop efficient operational plans for optimization of all customer service processes • Conduct pre-sales support to the sales team and technical support and advice to clients • Ensure highest level of customer satisfaction and retention • Manage and coordinate IT Infrastructure projects with highest level of expertise and customer service orientation • Closely supervise contractors and monitor customer satisfaction • Handle customer complaints and major issues successfully • Investigate and solve complex problems • Establish and maintain close client relationships by competent consulting and proactive and reliable handling of all customer inquiries

Qualifications

Bachelor’s Degree or higher in Computer science / Computer Engineering / Telecommunication Engineering/Information Technology
Customer Service Management Experience of at least 3 years in IT Infrastructure, IT Maintenance & Support Services
Ability to professionally interact with international clients of various nationalities
Highest level of Customer Service Orientation
Proactive thinking, excellent planning and coordination skills
Ability to build trust among all clients through professional expertise and reliable, high quality service
Enjoy working in an international, intercultural environment that encourages learning & growth
Strong leadership skills, ability to motivate and develop the service team with excellent interpersonal skills
Strong project and time management skills
Experience contact center environment and data infrastructure is an advantage