บริษัท แคร์เน็ต อินเตอร์เนชั่นแนล จำกัด

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Jun 13, 2025

IT Support Onsite Team Lead

Location

Bang Rak, Bangkok

Salary

30,000 - 35,000 (ยังไม่รวมOT)

Vacancies

Online Interview

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Job Descriptions

• To support and provide how to resolve the problems on the technical assistances by telephone and remote. • Service support and resolve problem to the end user of PC, Laptop, Basic IT operational troubleshooting support. • Follows up with critical incidents to ensure they are resolved, requests are filled, and the customer communication is complete • Ensures timely resolution or escalation of incidents, and promptly communicates on progress to end-users. • Escalate the incident which beyond responsibility to Customer’s authorized person to make the decision such as 3rd Party. • Log, categorize, and prioritize all tickets in incident management system and Follow up end-to-end progress of tickets. • Manage 3rd party escalation issues and follow up backlog tickets. • Manage internal level 2 escalations and co-ordinate with users and customers. • Analyst incident data and prepare incident weekly report and monthly report. • Participate and assist in driving knowledge management process. • Others as assigned by Project Manager/Team lead. Workdays: Ability to work flexible, 5x8, rotating shifts.

Qualifications

Male or Female, Age not over 35
Bachelor’s degree in computer science, Computer Engineering, Information Systems, or IT related fields.
Experience in 3-5 years of IT Helpdesk and IT Support area.
Able to understand customer contracts, Service Level Agreement, and Scopes of work.
Good Troubleshooting skills and Service mind.
Able to work under pressure and time constraint.
Able to work in shift and overtime.
**Team Management & Leader ship experience**
Contract 1 years (Renewable contract)