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Jun 5, 2025

Junior Managed Service Engineer

Location

Chatuchak, Bangkok

Salary

Negotiable

Vacancies

English applications only.

Online Interview

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Job Descriptions

▶Providing Managed Service for: - Contact Center Applications - Call Routing, Email, Chat Configuration - Call / Screen Recording and Quality Management Configuration - Call Center’s In-House/Customize Development App ▶Providing 1st Tier Support for the following objectives: - Provide first-line support for Computer Hardware, Peripherals, System Applications and OS Servers. - Coordinate and escalate issues with relevant team members to resolve problems and identify root causes. - Assist end-users in resolving basic issues, such as restarting computers or system service applications. - Address call and screen recording issues. - Provide basic troubleshooting for hardware, system, and application alarms, alerts, job failures, and issues. - Guide end-users through troubleshooting hardware, system, and application problems ▶Provide assistant of using Contact Center application to Agent User. ▶Provide basic assistant Call Center’s Application to end - users. ▶Provide Coordinate / Escalate and Remote Support session to other vendor / Tier-2 Supporter to help solving the issue and monitor the activities during remote session to prevent unauthorized activity. ▶Provide consultant and analysis with Vendors to help mitigate the issue. ▶Provide the Permanent Solution or update Resolution Playbook to prevent the future issue ▶Gather and Summarize Call Center Application on the following topic, Incidents, Problems and Change Request as Monthly Report. ▶Provide Improvement Suggestion to improve Contact Center Application Performance. ▶Provide Assistant during Change / Project Implementation and Deployment ▶Provide Assistant for Service Request (ISCR) ▶Perform Daily Check-List Tasks ▶Provide Incident Management: - Provides 1st Call Resolution for known incidents - Clarify case detail with users - Escalate/Follow Incident to responsible team following to incident SLA - Monthly incident report - Other

Qualifications

Working experience or Knowledge of Computer Networking, Contact Center Applications, Application (Front-end and Back-end), Banking Applications, Mobile Applications
Ability to perform Basic Troubleshooting, Log Reading, Incident Management / Response using Playbook
Ability to coordinating with other team, support team in both Thai and English.
Ability to work as shift and Extended of working time (OT).
Cisco Certification is an advantage and Cisco Product knowledge is preferred.
On-Site Managed Service (Outsource)
Bachelor's Degree or higher in MIS, Computer's Engineering, Computer Science, or any significant equivalent experience.
2 - 3 years working experience or interesting in Computer Networking, IT Infrastructure, Applications or related solution.
Fairly Good command of English both written and spoken
23-35 years All Gender