Job Descriptions- Plan and conduct training sessions for employees in both production and front-of-house roles, such as PC, sales staff, and kitchen staff.
- Develop training course content, including customer service, production standards, and bakery product knowledge.
- Create training manuals and SOPs, and monitor their practical application.
- Evaluate training outcomes and prepare summary reports for management.
- Collaborate with department heads to analyze training needs (Training Needs Analysis).
- Support HR activities such as new employee orientation and team building.
- Promote organizational culture and employee engagement.