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Polar Bear Mission Co., Ltd.

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Apr 30, 2025

Customer Success Executive (on Chat/English is a must/ Shift work)

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Ratchathewi, Bangkok

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salary iconNegotiable
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number of positions icon1
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Job Descriptions
-Manage a large volume of inbound and outbound calls, emails, and chats with knowledge and efficiency. -Handle customer complaints, proceed effective troubleshooting steps, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution and customer satisfaction. -Understand and track the root causes of customer issues, complaints and churn users in order to give feedback to the related teams. -Work with internal teams to address and resolve customer issues efficiently. -Assist in training junior Customer Success. -Recommend improvements to company processes for efficiency.
Qualifications
  1. Bachelor Degrees in any field.
  2. Able to work rotating shift (Morning, Day, Night* with special allowance)
  3. Strong skills in verbal and written communications in Thai and Good command of English is a must
  4. Good interpersonal skills and problem solving attitudes.
  5. A good team player, passionate and self-starter
  6. Outstanding and exceptional customer service skills
  7. Demonstrated result-oriented with ability to work under pressure, fast-pace with high sense of ownership.
How to apply
Email only
Contacts
Recruit Team
Polar Bear Mission Co., Ltd.
163/141 Soi Pracha-Uthit 11
Don Mueang Don Mueang Bangkok 10210
Email : polar_bear_mission_124@trustmail.jobthai.com (Email for job application & inquiry)
Website : https://freshket.co/
Location
Freshket is a platform for restaurant food supplies. We streamline the entire food supply chain process and make it simple, efficient and transparent. We’re growing fast and looking for people who are committed, ambitious, team-oriented and planned. Join us!
Makkasan Ratchathewi Bangkok
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