บริษัท ที.ซี.ซี.เทคโนโลยี จำกัด

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Apr 30, 2025

Senior Application Support

Location

BTS Sala Daeng

MRT Sam Yan, Si Lom

Salary

30,000 - 35,000 THB

Vacancies

Online Interview

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Job Descriptions

-Manage and lead the Application Support team to ensure daily operations run smoothly and efficiently. -Perform day-to-day activities of Application Support Services. -Follow up on all pending support cases daily and drive timely case resolution in line with SLAs. -Keep customers informed about the progress and updates of open tickets. -Assist in handling service requests by coordinating with internal technical engineering teams. -Resolve customer issues, including coordination with external parties (e.g., vendors) when required. -Distribute outgoing messages, reports, and relevant communications to customers promptly. -Plan and manage team resources to maintain high service quality standards.

Qualifications

Bachelor’s degree in Computer Science, Information Technology, or a related field.
Experience: 0-2 years in IT support, helpdesk, or technical assistance roles.
Strong interpersonal skills and ability to work effectively at all levels in a collaborative team environment.
Effective communication skill (Thai, English)
Customer-focus orientation (Strong service minded).