บริษัท ที เอส ที แมเนจเม้นท์ จำกัด

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May 1, 2025

Butler พนักงานดูแลลูกค้าระดับ (V.I.P)

Location

Cambodia

Salary

50,000 - 60,000 THB

Vacancies

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Job Descriptions

Duties and Responsibilities · Take care of all VIP suite room guests and coordinate with all concerned departments to fulfill guest needs and requests. · Fully aware of the Room Service and other outlets menu, answers questions on menu selections, communicates with the kitchen regarding menu questions and product availability. · Keeps concerned departments informed about the guest allergies and food preferences. · Update the hotel software with guest preference, likes and dislikes on to the guest profile section. · Follows all the guest needs until they are completed to the total guest satisfaction. · Welcomes the VIP guest at Porte cochere and other guests availing butler service. · Conducts the in room check-in process in a fast and efficient manner, following all the standards and also liaising with bellmen for luggage delivery. · Takes care of the guest's requests and liaise with respective departments: laundry, wake up call, spa bookings, concierge and any special requests etc. · Knowledge of using the point of sale software, Property management software and any other system or software to perform the duties. · Able to perform software operations like check-ins / check-outs, update profile, room reservations, requests, apply payment, verify and adjust billing, activate room keys, process check-out etc. on the hotel software. · Updates guest feedback and comments on to guest experience report in share drive. · Checks in with guests to ensure satisfaction with each food course and/or beverages. · Coordinate with other department concern.

Qualifications

Male/Female/LGBTQ
Age 35 years and above.
Bachelor's Degree at least.
Good command of English.
Open-minded and flexible with a can-do attitude.
Complete knowledge of policies and procedures; rules and regulations, facilities and services, full range of Front Office services and operations.
Ability to communicate freely with guests, entertain and accommodate any specific needs raised by guests, receive and handle all guests courteously and sincerely.