บริษัท เอสล่า จำกัด

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May 1, 2025

Engineer & Technical Service Manager/ผู้จัดการฝ่ายช่างเทคนิคและบริการหลังการขาย

Location

Lat Phrao, Bangkok

Salary

50,000 - 70,000 THB

Vacancies

1 อัตรา ด่วนมาก

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Job Descriptions

Key Responsibilities - Develop, plan, and report operational performance to management on a monthly, quarterly, and annual basis to ensure alignment with company goals. - Manage and develop the service technician team, including overseeing service operations and processes to ensure efficiency and high-quality performance. - Oversee the product claim process with international suppliers to ensure timely resolution and delivery to customers. - Manage the proposal and renewal of service contracts with customers after the warranty period to maintain customer relationships and generate recurring revenue. - Ensure excellence in after-sales service operations and maximize customer satisfaction. - Analyze team performance and develop strategic plans to meet the company’s objectives and KPIs. - Coordinate effectively with internal teams and international partners to support service operations. - Design and implement performance evaluation systems (KPIs) to monitor and improve team efficiency. - Perform other duties as assigned by management.

Qualifications

Male, aged between 30–40 years
Bachelor’s degree in Engineering, majoring in Electronics, Electrical, Biomedical Engineering, or a related field
Minimum 3 years of experience in medical technical services or a related field (experience in medical equipment will be considered a strong advantage)
Strong skills in management, problem analysis, decision-making, and issue resolution
Positive attitude, service-minded, and good interpersonal skills
Able to work under pressure with good communication skills in English
Proficient in reading, writing, and speaking English (TOEIC score 600 or above is preferred)
Possession of professional engineering license (if applicable)
Demonstrated leadership ability with team management and development skills
Able to supervise and monitor subordinates to ensure efficient performance according to plans
Proficient in Microsoft Office programs, including Word, Excel, Email, and Internet applications
Visionary, quality-oriented, and committed to maintaining and improving service standards in line with the company’s growth
Must have a valid driver’s license and own a personal vehicle