บริษัท แคร์เน็ต อินเตอร์เนชั่นแนล จำกัด

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May 14, 2025

IT Service Desk

Location

Chatuchak, Bangkok

Salary

19,000 - 25,000 THB

Vacancies

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Job Descriptions

- Provide first-level technical support via phone, email, chat, or ticketing system. - Log, categorize, and prioritize incidents and service requests in the ITSM system. - Perform basic troubleshooting for hardware, software, printers, email, VPN, and connectivity issues. - Guide users through step-by-step resolutions using knowledge base articles and remote support tools. - Escalate unresolved incidents to appropriate Level 2/3 teams or vendors based on defined escalation paths. - Monitor ticket queues and follow up with users to ensure timely resolution and service quality. - Document solutions, FAQs, and workarounds to contribute to the knowledge base. - Support user onboarding/offboarding (e.g., account creation, laptop setup). - Provide status updates and maintain clear communication with users throughout ticket lifecycle. - Assist in incident response coordination during major outages or security alerts.

Qualifications

Male or Female age of 23-30 year.
Bachelors degree in IT, Computer Science, or related field.
Experience 1-3 years in a technical support or IT helpdesk environment.
Familiarity with Windows, MS Office, Active Directory, Cloud remote support tools (e.g., TeamViewer, AnyDesk).
Experience with ticketing tools (e.g., ServiceNow, Zendesk, FreshService).
Basic understanding of networking (IP, DNS, DHCP), email (Outlook/Exchange), and VPN usage.
Excellent communication and customer service skills.
Contract 1 Year. (renewable)