DHL eCommerce Solutions (Thailand) Co., Ltd.

See more company details.

May 14, 2025

Customer Service Executive

Location

Bangkok

Salary

18,000 - 22,000 THB (Yearly)

Vacancies

287733

Apply

Favorite

Job Descriptions

Responsibilities: * Handle and solve the incoming customer requests / queries via multiple channels; email, Call or Chat and provide appropriate solutions in a timely manners. * Identify and assess customers’ need and liaise with relevant stakeholder to provide customers a prompt support and useful information with exceptional customer experience. * Resolve customer issues by leveraging skills and knowledge, also provide accurate, valid and complete information by using the right methods / tools. * Deliver main Customer Service KPIs (Productivity and Quality Target) * Ensure customer satisfaction and provide professional customer support and follow company’s communication procedures and guidelines. Working Days: Monday – Saturday To apply for this position, please use the following URL: https://ars2.equest.com/?response_id=9be58555b2cd8142cf22375eb5ae1bbd

Qualifications

Bachelor’s Degree in related field
1 – 3 years of experience in a Customer Service or Call Center environment is an advantage (Fresh graduate or non – related experience with learning agility is also welcome)
Good command in both Thai and English
Proficiency in Microsoft Office; Outlook, Word, Excel and PowerPoint
Able to talk and type simultaneously.
Good team player with strong communications and interpersonal abilities
Excellence customer handling and problem-solving skill with service mind
Ability to work in shift.