Jul 9, 2025
Technical Service Specialist ( ช่างเทคนิค , งาน Service)
LocationYan Nawa, Bangkok
SalaryNegotiable
Vacancies1 Apply
Job Descriptions
Overseeing the day to day Zebra repairing service operation . He or she will ensuring that the repairing cases are executed according to the plan.
Management for repair team of Zebra's products such as Scanner or Label Printer to achieve KPIs target.
Evaluate technician base on KPI consisting of Repeat Repair, On time delivery, WIP over 10 days and customer satisfaction.
Train to the trainer for new product repairing after attended new product training course that provided by engineering team.
Daily management repair operation of technician for example repair pending, part status.
Consult with engineering team for repair issue including software and hardware.
Consult with call center team for other requests for example buffer unit offering in case of parts shortage and oversea repair.
Coordinate with warehouse and logistics team for part and buffer unit branch transfer process.
Operate dismantling project or new project that assign by Zebra.
Manage and maintenance fixture or engineering tool that use for repair operation.
Provide quotation for project activities for example part and spare pool scrap, UMAT etc.
Immediately respond to customer complaints and resolve as best as possible.
Prepare KPIs reports, Billing charge by monthly basis and including presenting in weekly meeting with team.
Qualifications
- Bachelor’s degree in Computer Engineering, Computer Science, Information Technology, or a related field.
- Minimum of 2 years’ experience in an IT service business or support environment.
- Strong ability to diagnose and resolve hardware/software/network issues.
- Able to understand or can communicate in English.
- Pleasant personality, self-motivated and positive work attitude.
How to apply
- Email
- Jobthai
Contacts
คุณสุกัญญา
บริษัท ไฮพอยท์ เซอร์วิส เน็ตเวิร์ค (ประเทศไทย) จำกัด
493/7 - 8 ซอยพระรามที่ 3 ซอย 64
Chong Nonsi Yan Nawa Bangkok 10120
Tel. : 02-825-9666
Email : acercom_16@trustmail.jobthai.com (Email for job application & inquiry)
Location
Chong Nonsi Yan Nawa Bangkok
Application Methods
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