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Jun 24, 2025

Spa Manager/ Area Spa Manager

Location

BTS Chong Nonsi, Saint Louis, Surasak

BRT Sathon

Salary

Negotiable

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Job Descriptions

Performance Management •Monitor and evaluate the performance of spa therapists across all branches. •Provide coaching, feedback, and development plans to enhance employee skills and service quality. •Set clear goals and KPIs for staff aligned with company objectives. Operations Oversight •Ensure all spa branches operate smoothly and deliver consistent quality. •Develop and enforce operational procedures and protocols. •Monitor resource allocation, including scheduling and staff deployment. Training and Development •Design and implement training programs to improve therapist skills, customer service, and technical expertise. •Stay updated on industry trends and introduce innovative techniques and services. Customer Experience •Oversee customer feedback and ensure complaints are addressed promptly. •Drive initiatives to enhance the overall customer experience. Business Growth and Strategy •Collaborate with management to set revenue and service targets for each branch. •Identify opportunities for expanding service offerings and enhancing profitability. •Work on marketing and promotional strategies to attract and retain customers. Compliance and Standards •Ensure adherence to health, safety, and hygiene standards. •Maintain compliance with local regulations and industry standards.

Qualifications

Bachelor’s degree in business administration, hospitality management, or a related field.
At least 3 years experiences in Spa Manager, Hotel Manager or a similar leadership role.
Strong knowledge of spa services, therapies, and customer service best practices.
Proven ability to lead and motivate teams to achieve high performance.
Excellent communication, problem-solving, and organizational skills.
Flexibility to travel between branches as required.