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Polyplex (Thailand) Public Company Limited

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May 21, 2025

Customer Service office Export

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Siam Eastern Industrial Park 1 Rayong

salary iconSalary
salary iconBased on company’s structure
number of positions iconVacancies
number of positions icon1
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Job Descriptions
A. Order processing (create Proforma Invoice, Sales Order, update ETD/ETA plan (base on customer requirement)). Information may come in through email/ phone etc. B. Check production planning, QC status and problem solving. C. Check and confirm vessel schedule to 3rd party service/forwarding agent. D. Propose/update shipment status/plan to customer and concern parties with follow up. Propose and act to ensure timely delivery of shipments. E. Co-ordinate with internal/external party to follow up shipment plan/revise system order (if any). F. Process all export shipping document to customers, bank (in term of L/C). G. Handle complaints, provide appropriate solutions (including Credit/ Debit Notes, material return, arranging for alternative arrangements for shipments etc.) within the time and follow up to ensure resolution. H. Work on ad-hoc assignments as required and Positive mindset.
Qualifications
  1. Bachelor's Degree or higher in any field.
  2. 1-3 years' experience in customer service process management.
  3. English & Thai Language Communication (Spoken and Written) : Excellent.
  4. Incoterms and Payment Terms especially knowledge about Letter of Credit (L/C).
  5. Knowledge of Export documentation; Invoice & Packing, Bill of Lading, DFT Form, Certificate of Origin, FTA Forms.
  6. Knowledge/Skills in computerized environment with basic office software (MS Excel, MS Word, MS Outlook).
  7. Self-motivated. Can work independently or with minimal supervision.
  8. Service orientated with customer focus, stress resistant, innovative and able to resolve issue in an efficient and logical manner.
  9. Resourcefulness in problem-Solving and well-organized.
  10. Strong communication, cooperation and interpersonal skills.
  11. Self-motivated with can do attitude.
BenefitsSee all Benefits.
How to apply
- JobThai.com (Click Apply Now) - Send via email - Walk-in to apply (Mon-Fri) - Ask for more information at the number below.
Contacts
Khun Patwadee Padpai (Lookjan)
Polyplex (Thailand) Public Company Limited
Polyplex (Thailand) Public Co.,Ltd. 60/24 Moo.3 Mabyangporn, Pluakdaeng, Rayong 21140
Tel. : Tel.038-627-074-99 Ext. 224
Email : polyplex_96@trustmail.jobthai.com (Email for job application & inquiry)
Fax : 038-627-070
Website : http://www.polyplex.com
Location
สวนอุตสาหกรรมสยามอีสเทิร์นอินดัสเตรียลพาร์ค 1
Map Yang Phon Pluak Daeng Rayong
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