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515 Victory
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May 23, 2025

Guest Service Supervisor

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Phaya Thai, Bangkok

salary iconSalary
salary icon25,000 - 35,000 THB
number of positions iconVacancies
number of positions icon1
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Job Descriptions
Job Title: Guest Services Supervisor Hotel: 515 Victory Hotel Location: 0m from BTS Victory Monument Employment Type: Full-Time Reports To: Hotel Manager / Managing Director Key Responsibilities: 1. Guest Services Greet and assist guests in a courteous, efficient, and professional manner. Oversee the check-in and check-out process, ensuring accuracy and a smooth guest experience. Promptly respond to guest inquiries, requests, and complaints, aiming for effective resolution and satisfaction. Actively promote hotel services, amenities, and local attractions to enhance the overall guest stay. 2. Staff Supervision Supervise front desk agents, concierge, and bell staff (if applicable). Train new hires and provide ongoing coaching, guidance, and performance feedback. Create staff schedules, assign daily duties, and monitor individual and team performance. Ensure staff adhere to professional appearance and uphold service standards consistently. 3. Operational Oversight Ensure efficient and professional front office operations throughout all shifts. Monitor room availability, reservations, and address overbooking situations as needed. Maintain accurate and up-to-date guest records, billing details, and daily financial summaries. Support night audit procedures and assist with reconciling daily transactions. 4. Communication & Coordination Liaise with housekeeping and maintenance teams to ensure timely room readiness and service fulfillment. Communicate guest feedback or issues to appropriate departments and management. Actively participate in team meetings, contributing updates, insights, and process improvements. 5. Reporting & Administration Prepare and submit shift reports and ensure smooth shift handovers. Analyze guest feedback and support initiatives aimed at improving service quality.
Qualifications
  1. 2+ years of front office or guest services experience; supervisory experience a plus.
  2. Strong interpersonal, communication, and problem-solving skills
  3. Proficient in hotel management software and Microsoft Office Suite.
  4. Ability to work flexible shifts, including evenings, weekends, and holidays.
BenefitsSee all Benefits.
How to apply
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Contacts
Khun Amyka
515 Victory
5/15 Phaya Thai Rd
Phaya Thai Phaya Thai Bangkok 10400
Tel. : 065-636-6990
Email : siaminternational_03@trustmail.jobthai.com (Email for job application & inquiry)
Location
Phaya Thai Phaya Thai Bangkok
Directions
BTS Victory Monument
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