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BEYOND 360 Co.,Ltd

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May 23, 2025

Customer Service Team Leader (Hotel/BNB Business)

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bts iconBTS Ekkamai, Thong Lo
salary iconSalary
salary icon30,000 - 40,000 THB
number of positions iconVacancies
number of positions icon1
english apply iconEnglish applications only.
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Job Descriptions
Job Responsibilities: - Lead and support a team of customer service representatives to ensure excellent guest support. - Handle escalated customer inquiries and resolve issues promptly via phone, email, or chat. - Provide accurate information about our properties, booking processes, and services. - Supervise the day-to-day operations of the team, including shift scheduling and performance monitoring. - Assist with training new team members and developing SOPs to improve service efficiency. - Collect, update, and manage guest data and service logs in the system. - Coordinate with housekeeping, maintenance, and booking teams to ensure smooth operations. - Prepare reports and assist management in improving service quality. - Execute tasks and projects assigned by the supervisor or operations manager.
Qualifications
  1. Previous experience in customer service, hospitality, or property management.
  2. At least 2 year of experience in a leadership or supervisory role.
  3. Strong problem-solving and communication skills.
  4. Ability to work under pressure and handle urgent situations.
  5. Detail-oriented with good organizational and documentation skills.
  6. Proficient in Thai, English, and Chinese (spoken and written).
  7. Familiarity with hotel or BNB booking systems is a plus.
BenefitsSee all Benefits.
How to apply
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Contacts
HR
BEYOND 360 Co.,Ltd
8 , T-One Building, 28th Floor, Unit 1, Soi Sukhumvit 40
Phra Khanong Khlong Toei Bangkok 10110
Tel. : 083-779-3223
Email : dwg_49@trustmail.jobthai.com (Email for job application & inquiry)
Website : https://beyond360property.com/about-beyond360/
Location
Phra Khanong Khlong Toei Bangkok
Directions
BTS Thonglor
Application Methods
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