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Oris Aviation
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Jun 5, 2025

Customer Service Representative for air freight

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bts iconBTS Chong Nonsi, Saint Louis, Sala Daeng
brt iconBRT Sathon
salary iconSalary
salary iconBased on experience
number of positions iconVacancies
number of positions icon2
english apply iconEnglish applications only.
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Job Descriptions
RESPONSIBILITIES: (1) Coordination & Operations •Manage end-to-end air freight shipments for clients, including booking cargo space, issuing HAWB/MAWB, and coordinating with airlines, ground handlers, and overseas agents. •Monitor shipment status, provide real-time updates to clients, and resolve transit delays or customs clearance issues. •Prepare and verify shipping documents (e.g., AWB, commercial invoices, certificates of origin) compliant with destination country regulations. (2) Customer Support •Serve as the primary point of contact for clients, addressing inquiries via email, phone, or CRM systems promptly and professionally. •Proactively communicate shipment milestones, potential risks, and solutions to ensure client satisfaction. •Maintain long-term client relationships by understanding their logistics needs and offering tailored solutions. •Work with other departments to successfully resolve customer issues in a timely manner (3) Compliance & Problem-Solving •Ensure adherence to international air freight regulations (IATA) and specific requirements for markets (e.g., import permits, restricted items). •Investigate and resolve claims, discrepancies, or complaints related to cargo damage, delays, or documentation errors etc. (4) Market Intelligence •Stay updated on air freight trends, airline schedules, and geopolitical factors impacting logistics in target regions. •Collaborate with sales teams to identify upselling/cross-selling opportunities, promotes company products/services.
Qualifications
  1. Minimum 2 years of experience in air freight customer service, preferably within Africa/Middle East trade lanes
  2. Strong understanding of air cargo processes (rates, surcharges, consolidation), INCOTERMS, and customs procedures in emerging markets.
  3. Fluent in English, or Thailand language and Chinese if work in Thailand office.
  4. Proficient in Cargo plus, ERP systems, or freight-forwarding software; advanced Excel skills.
  5. Ability to troubleshoot urgent issues (e.g., flight cancellations, documentation rejections) under time pressure.
  6. Familiarity with business practices and cultural nuances in Thailand and target market.
  7. Detail-oriented with exceptional organizational skills to manage multiple shipments simultaneously
  8. Diploma/Degree in Logistics, Supply Chain Management, or related field. IATA certification is preferred
BenefitsSee all Benefits.
How to apply
E-mail/ Telephone
Contacts
Khun Rock
Oris Aviation
88 PASO TOWER 17TH FLOOR, ROOM UNIT A6,SILOM RD.
Si Lom Bang Rak Bangkok 10500
Tel. : +8613703010498 or +66631920484
Email : orisaviation_02@trustmail.jobthai.com (Email for job application & inquiry)
Location
Si Lom Bang Rak Bangkok
Directions
close to Silom MRT and BTS
Application Methods
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