บริษัท แคมฟิล (ประเทศไทย) จำกัด

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Jun 2, 2025

Call Center Supervisor

Location

Khlong Luang, Pathum Thani

Salary

Based on company’s structure

Vacancies

Online Interview

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Job Descriptions

Objective: We are seeking an experienced Call Center Supervisor to lead and manage our call center operations. The ideal candidate will have a proven track record of managing a team of 20+ callers in a B2C business environment. The Call Center Supervisor will be responsible for ensuring the smooth operation of the call center, improving customer satisfaction, and driving sales growth. Key Responsibilities: • Team Management: Lead, mentor, and manage a team of 20+ call center agents to achieve performance targets and maintain high levels of customer service. • Performance Monitoring: Monitor and evaluate the performance of call center agents, providing feedback and coaching to improve their skills and productivity. • Customer Satisfaction: Ensure that customer inquiries and complaints are handled promptly and effectively, maintaining high levels of customer satisfaction. • Sales Growth: Develop and implement strategies to drive sales growth through the call center, including upselling and cross-selling techniques. • Reporting: Prepare and present regular reports on call center performance, including key metrics such as call volume, response times, and customer satisfaction. • Process Improvement: Identify and implement process improvements to enhance the efficiency and effectiveness of call center operations. • Training: Develop and deliver training programs for call center agents to ensure they have the skills and knowledge needed to perform their roles effectively. • Collaboration: Work closely with other departments, such as marketing and sales, to align call center activities with overall business objectives.

Qualifications

Experience: Minimum of 5 years of experience in call center management, with at least 3 years managing a team of 20+ callers in a B2C business environment.
Education: Bachelor's degree in Business Administration, Management, or a related field.
Skills: Strong leadership and management skills, excellent communication and interpersonal skills, and the ability to motivate and inspire a team.
Technical Proficiency: Proficient in using call center software and CRM systems.
Problem-Solving: Strong analytical and problem-solving skills, with the ability to identify and address issues quickly and effectively.
Customer Focus: A customer-centric approach, with a commitment to delivering exceptional service.