TD Tawandang (ถูก ดี มีมาตรฐาน)

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Jun 12, 2025

Senior Application Support

Location

Bang Rak, Bangkok

Salary

35,000 - 45,000 THB

Vacancies

1 อัตรา

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Job Descriptions

- Lead and mentor the Application Support team, ensuring best practices and high service standards. - Manage and oversee application support operations, consulting on software functionalities and application optimization. - Monitor and ensure the smooth operation of enterprise systems including Kissflow, F1 etc. - Support core business systems such as ERP front-end, MS Office 365, email, and POS applications - Monitor, maintain, and troubleshoot computer systems, network systems, and POS systems at both HQ and retail store locations - Develop and maintain documentation for issue resolution, operational procedures, application workflows (Knowledge Base), standard operating manuals (WI) and SOP - Coordinate with vendors and internal teams to ensure that application solutions meet operational and strategic business needs. - Perform other duties as assigned by the IT Support Manager.

Qualifications

Bachelor's degree in Information Technology, Computer Engineering, or a related field.
Minimum 5 years of proven experience in Application Support, with a strong background in ERP systems.
Able to come into a company and hit the ground running.
Solid understanding of customer support principles and IT service management (ITSM) frameworks.
Strong team player with a proactive attitude towards continuous improvement.
Experience coordinating with third-party vendors and cross-functional teams.
Service-minded with a strong focus on user satisfaction and business outcomes.