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ADI Resourcing Co., Ltd.

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Jun 20, 2025

Customer Service Executive (Freight Forwarding)

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Bang Phli, Samut Prakan

salary iconSalary
salary icon35,000 - 40,000 THB
number of positions iconVacancies
number of positions icon1
english apply iconEnglish applications only.
online interview iconOnline Interview
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Job Descriptions
Business: Freight Forwarding Logistics Location: Suvarnabhumi Airport Work Hours: Mon-Fri 08:30-17:30 Key Responsibilities: 1. Handle customer bookings and coordinate air export shipments with carriers and agents. 2. Prepare and review all required export documentation including AWB, Commercial Invoices, and Packing Lists. 3. Coordinate with operations and warehouse teams to ensure timely pickup and cargo delivery to the airport. 4. Monitor shipment status and provide proactive updates to customers. 5. Manage exceptions, delays, and customer complaints promptly and professionally. 6. Coordinate with overseas agents and airlines to track incoming shipments. 7. Review and process import documentation including Arrival Notices, Delivery Orders, and customs clearance documents. 8. Liaise with customs brokers to ensure timely clearance. 9. Inform customers of shipment arrivals and arrange last-mile delivery in coordination with internal logistics teams.
Qualifications
  1. Bachelors degree in Logistics, Supply Chain, International Business, or a related field.
  2. 8-10 years of hands-on experience in Air Export and Import Customer Service within the freight forwarding/logistics industry.
  3. Strong background in shipment coordination, document preparation, and issue resolution.
  4. Familiarity with IATA regulations, customs clearance processes, and airline cargo handling.
  5. Excellent communication skills in Thai and English (spoken and written).
  6. Proficiency in MS Office, and experience using logistics platforms like CargoWise, SAP, or other TMS systems.
  7. Ability to multitask, work under pressure, and meet tight deadlines in a fast-paced environment.
  8. Proactive communicator and customer-focused problem solver.
  9. Team player with a high sense of responsibility and urgency.
BenefitsSee all Benefits.
How to apply
- Send Resume to email - Send Resume via Jobthai All applications will be treated strictly confidential. Interested applicants are invited submit full resume indicating qualifications and experience, transcript, expected salary and recent photo to:
Contacts
Sirikunya Junjampa (Boom)
ADI Resourcing Co., Ltd.
Tel. : 088-959-4010
Email : adiresourcing_99@trustmail.jobthai.com (Email for job application & inquiry)
Fax : 02-632-9973
Website : http://www.adiresourcing.com
Location
Nong Prue Bang Phli Samut Prakan
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