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ELITE ASIA (SG) PTE. LTD.
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Jun 6, 2025

Senior Executive Service Centre and Operations

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Chatuchak, Bangkok

salary iconSalary
salary icon30,000 - 50,000 THB
number of positions iconVacancies
number of positions icon1
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Job Descriptions
- Setup/Enforce/maintain and oversee the daily operations of the service centre to ensure efficiency and effectiveness - Ensure that customer service standards are consistently met and exceeded - Implement and monitor operational processes and workflows to improve productivity and service quality - Supervise service order processing of Deye products, parts and accessories. - Monitor responses to customer requests and queries to minimize gaps in customer service delivery of Deye products, parts and accessories. - Handle customer issues and complaints, providing timely and effective resolutions - Collect and analyze customer feedback to understand areas for improvement - Maintain accurate records and documentation of all processes and customer interactions - Analyze operational procedures and recommend changes for streamlining and enhancing efficiency. - Experience in senior level of technician service and repair for UPS or PV inverter related products, level 1/2/3 repair work. - Able to lead, train the team, ensuring they have the tools and knowledge to perform at their best.
Qualifications
  1. Minimum of 3 years of experience in operations management, preferably in a service centre or customer service environment.
  2. Strong written and verbal communication skills in English are essential.
  3. A deep understanding of customer service principles and a passion for delivering high-quality service experiences
  4. Strong leadership skills with experience managing teams.
  5. Proven ability to make decisions under pressure and effectively handle escalated customer issues
  6. Ability to work in a fast-paced environment and handle multiple priorities.
  7. Excellent problem-solving skills and the ability to work independently.
  8. Requires minimum supervision.
How to apply
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Contacts
Khun Verrel Elgadista
ELITE ASIA (SG) PTE. LTD.
230 Victoria Street Bugis Junction, #15-01/08
Lat Yao Chatuchak Bangkok 18802
Tel. : 6282114120286
Email : eliteasia_07@trustmail.jobthai.com (Email for job application & inquiry)
Website : https://www.eliteasia.co/hr-talent-advisory/
Location
Onsite work
Lat Yao Chatuchak Bangkok
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