Meta World Technology Co.,Ltd.

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Jun 19, 2025

Customer Service (English or Chinese speaking)

Location

BTS Chong Nonsi, Sala Daeng

MRT Si Lom

Salary

Negotiable

Vacancies

English applications only.

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Job Descriptions

Working location: Silom or Huai Khwang area 1.Respond to user inquiries promptly and professionally through online channels, and manage customer service tickets to ensure timely resolution of user issues. 2.Collect user feedback and report system bugs or malfunctions, ensuring relevant information is accurately communicated to appropriate teams. 3.Provide well-informed recommendations for feature enhancements to the product and operations teams, based on user needs and recurring issues. 4.Identify and escalate system or service-related issues to the responsible departments, while supporting efforts to ensure timely resolution. 5.Maintain and organize daily user data reports and other information relevant to customer service operations. 6.Monitor and report unusual or suspicious user behavior on the platform to uphold security and regulatory compliance.

Qualifications

Age not over 35 years old
Bachelor’s degree in any field.
At least 1 year of experience working in customer service field.
Computer literacy: Proficient in Microsoft Word, Excel, and all Windows operating systems
Flexible working hours with 5 working days a week (Willing to work on rotating shifts including weekends and public holidays)
Language Skills: Proficiency in Thai, English or Chinese(preferred)
Work Ethic: Must be hardworking, detail-oriented, service mind and dedicated.
Team players with a collaborative mindset.