BnBCondo Co., Ltd.

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Jun 20, 2025

Airbnb Customer Service Coordinator (hybrid work)

Location

Vadhana, Bangkok

Salary

Based on experience

Vacancies

English applications only.

Hybrid Work

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Job Descriptions

1- YOUR RESPONSIBILITIES You will supervise day to day operations related to guest communication and assistance, housekeeping and technical team management, administration and liaison with company’s partners 2- YOUR SPECIFIC TASKS 1. Manage inquiries and queries on Airbnb platform 2. Coordinate and ensure smooth guest check-ins 3. Supervise the cleaning and the technical teams, including damage and problem report 4. Develop and maintain positive relationship with juristic offices and other partners 5. Set up new homes 3- YOUR BENEFITS • Transportation paid by the company • 23 days of holidays/year • FREE Social Security • 5% salary increase/year • 1 month bonus/year • Seniority incentive • Strong potential to grow with the company 4- MORE ABOUT YOUR POSITION • 5.5 days work per week • This position will allow to work mostly remotely, though flexibility and adaptability are essential. (But you are required to move around Bangkok from time to time when needed) • Team meeting at our Phrakanong office once a week • You will work with the Operations team in a coordinated manner • Good communication skill will be the key to be successful in the position • Being comfortable using a smartphone is very important • Strong potential to grow with the company • If selected, you will be joining a fun industry and a fun team

Qualifications

Fluency in Thai and English is a must
Bachelor’s degree in Hotel Management, Tourism, Applied Foreign Languages or any other related fields preferred (but not essential)
1-3 years progressive experience in OTA platform, real estate business, hotel, or other related to service industry
Ready to be proactive and work with limited supervision
Must enjoy all forms of mobile communications and chatting media
Proactive and comfortable working with limited supervision
Comfortable working with foreigners
Highly committed and results oriented with problem solving skills