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DHL eCommerce Solutions (Thailand) Co., Ltd.

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Jun 20, 2025

Retail Network Coordinator

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bts iconBTS Phloen Chit
salary iconSalary
salary iconฐานเงินเดือน + OT
number of positions iconVacancies
number of positions icon2 อัตรา
hybrid work iconHybrid Work
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Job Descriptions
Job Summary: The Retail Network Coordinator plays a crucial role in ensuring a seamless onboarding experience for customers and supporting them throughout their engagement with our systems. This position requires a detail-oriented individual who can effectively coordinate between internal teams and external partners, ensuring that all customer needs are met efficiently. Key Responsibilities: Customer Onboarding: - Facilitate the onboarding process for new customers, ensuring a smooth transition to our systems and services. - Conduct initial assessments of customer needs and tailor onboarding processes accordingly. System Testing and Setup: - Collaborate with technical teams to conduct system testing, ensuring all functionalities meet customer requirements. - Oversee the setup of customer accounts and ensure all data is accurately entered into the system. Customer Support: - Provide ongoing support to customers regarding system functionalities and troubleshooting issues as they arise. - Act as a primary point of contact for customers, addressing inquiries and resolving concerns in a timely manner. Coordination: - Coordinate communication and case management between partners and the company, ensuring all parties are informed and aligned. - Manage escalations and follow up on outstanding issues to guarantee resolution. Training Materials Preparation: - Develop and prepare training materials to assist customers in understanding system operations and best practices. - Conduct training sessions for customers to enhance their understanding and utilization of the systems.
Qualifications
  1. Bachelor’s degree in Business Administration, Logistics, or a related field.
  2. Previous experience in customer service, onboarding, or a similar role.
  3. Strong communication and interpersonal skills.
  4. Ability to manage multiple tasks and prioritize effectively.
  5. Proficiency in relevant software applications and tools.
  6. Problem-solving skills and attention to detail.
  7. Ability to work collaboratively in a team environment.
  8. Strong organizational skills and the ability to work independently.
BenefitsSee all Benefits.
How to apply
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Contacts
นุ่น HR
DHL eCommerce Solutions (Thailand) Co., Ltd.
Tel. : 065-930-1967
Email : dhl_th_298@trustmail.jobthai.com (Email for job application & inquiry)
Website : https://careers.dhl.com/i/global/en/search-results?qcountry=Thailand
Location
DHL eCommerce Solutions (Thailand) Ltd. 93/1 GPF Witthayu Towers Unit 201, 202 and 1004, 2nd and 10th Floor, Witthayu Road, Lumpini, Pathumwan, Bangkok 10330 Thailand
Lumphini Pathum Wan Bangkok
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