ASCGroup

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Urgently Required

Jul 7, 2025

Application Support *Hybrid (MRTห้วยขวาง) -AAC

Location

Din Daeng, Bangkok

Salary

35,000 - 50,000 THB

Vacancies

Not specified

Online Interview

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Job Descriptions

Responsibilities :"Application Support Engineer Responsibilities - Providing software application support by system monitoring and troubleshooting under the supervision of Service Manager and through coordination with the client service team and company technical team - Maintain the service quality and SLA with customers. - Resolve and/or escalate tickets and incidents - Perform analysis on software application functionality and suggest improvements by consulting with the technical team and users - Maintain strong working relationships with client users and show a high level of responsiveness - While working on client environments, strongly maintain all customers’ security compliance - Educate and train end-users on application usage, particularly explaining newly developed functionalities - Managing code migration across environments to ensure continued and synchronized functionality - Keeping a record of configuration changes and scheduling application updates - Documenting processes and monitoring application performance metrics"

Qualifications

We are seeking a knowledgeable application support engineer to monitor and maintain the reliability of the software applications and related systems implemented in customers' environments. The duties shall include reporting to Service Manager and Project Manager, collaborating with colleagues, project team, and clients’ IT support team.
service-minded with solid people skills and a desire for continuous improvement of service quality and customer satisfaction
possess strong business understanding while experience in enterprise solutions (ERP, SCM, CRM).
demonstrable experience as an application support engineer in a related field.
fast learner, self-motivated individual with a can-do attitude.
detail-oriented with strong analytical and problem-solving skills.
own adequate knowledge of back-end programming languages such as SQL, Java.
able to manage code migration, document configuration changes, and monitor performance.