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Zuspresso (Thailand) Co. Ltd.
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Jun 30, 2025

IT Support

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bts iconBTS Asok, Nana
mrt iconMRT Sukhumvit
salary iconSalary
salary icon25,000 - 45,000 THB
number of positions iconVacancies
number of positions icon1
english apply iconEnglish applications only.
online interview iconOnline Interview
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Job Descriptions
Technical Support: - Provide timely support to retail users via phone, email, and in-person. - Diagnose and fix hardware/software issues (POS, terminals, PCs, etc.). - Install, configure, and maintain IT equipment and software. User Assistance and Onboarding: - Help onboard users: prep laptops, set emails, activate cards. - Guide staff through IT issues with clear solutions. - Create/update user guides and tech documentation. - Conduct training to improve IT skills. - Set up user accounts with correct permissions. System Maintenance: - Perform routine system maintenance and updates. - Repair and maintain hardware and networks. - Monitor system performance and security. - Manage backups and data recovery. Network and Security Support: - Troubleshoot LAN/WAN and internet issues in stores. - Support network setup (switches, routers, firewalls). - Enforce network security and respond to incidents. - Support cybersecurity policies and protocols. POS Systems and Retail Equipment Support: - Support POS hardware/software troubleshooting. - Work with POS vendors on updates and fixes. - Ensure POS integrates with other systems. - Install IT and security equipment in stores. - Assist with HQ access and CCTV systems. Asset and Vendor Management: - Track and manage IT assets and licenses. - Help procure IT equipment and software. - Maintain inventory and ensure policy compliance. - Coordinate with suppliers for IT needs. - Order/replace parts as needed. Collaboration and Documentation: - Work with IT, retail, and other teams on goals. - Join IT projects and offer tech support. - Stay current on software and system updates. - Provide documentation and reports. - Follow SOPs for escalating unresolved issues.
Qualifications
  1. Bachelor's degree in Information Technology, Computer Science, or a related field. Experience: Minimum of 2 years of experience in IT support, preferably in a retail or F&B environment
  2. Proficiency in Windows and IOS operating systems
  3. Strong knowledge of networking concepts and troubleshooting
  4. Familiarity with various software applications and IT tools
  5. Experience with POS systems, Active Directory, Office 365, and remote support tools
  6. Excellent problem-solving and analytical abilities
  7. Strong communication and interpersonal skills
  8. Ability to work independently and as part of a team
  9. Customer-focused mindset with a dedication to providing exceptional service
How to apply
- Email - JobThai
Contacts
Khun Alex Ratchanon Hemman
Zuspresso (Thailand) Co. Ltd.
219/2, 2nd floor Asoke Towers, Soi Asoke , Sukhumvit 21 Road, North Klongtoey,
Khlong Toei Nuea Vadhana Bangkok 10110
Tel. : +66 65 249 6697
Email : zuscoffee_11@trustmail.jobthai.com (Email for job application & inquiry)
Website : https://zuscoffee.com/
LINE ID: ratchahemman
Location
Glowfish, Asoke Tower
Khlong Toei Nuea Vadhana Bangkok
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