Floor Team Leader - Fatboy Izakaya

Location

Vadhana, Bangkok

Salary

22,000 - 25,000 THB

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Job Descriptions

Which are your 3 Roles Expectations? • Supervising all-day operations at the floor, SOPs, product quality and hospitality. • Lead by example to display exceptional memorable experiences to the guests. GENERAL OPERATIONS: • Follow and report anomalies about floor policies, procedures, standards, specifications, guidelines, and trainings programs. • Champion service, food and beverage knowledge through company training materials and outlines. • Ensure that the guests have a 5* treatment, and that they leave happy our venue. • Responsible for checking daily floor cleaning standards. • Understand Company Health and Safety Policies and ensure your areas comply with them. • Familiarize yourself with property safety, first aid and fire and emergency procedures and actively enforce these in your area of responsibility. • Reports complaints regarding service by addressing them on spot and ensuring that the guest leaves happy. • Lead by example to display exceptional memorable experience to all guests, collecting feedback and acting on the guest interest. • Strictly follow company policy and procedures. • Ensures high quality food and drinks are always delivered as per PRC SOPs. • Executes inventory control counting. • Responsible for sundries orders stock count. • Conduct its own section inspection after the daily briefing, making sure that has all the tools needed before starting the service. • Analyze service and quality issues, identify trainings needs, reporting to the Assistant/Floor Manager. • Appointed to cover the venue cash closing report, in case GM/FM/AM are absent (Kim Jeong Grill) • Acts as a company ambassador and spokesperson to all guests. • Being the role model to the rest of section holders within the restaurant.

Qualifications

Native Thai
Proficient level of English communications (Japanese is an advantage)
Good Interpersonal skills
High leadership and ownership mindset
At least 2 years experience in similar role and in restaurant or hopitality industry