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StashAway Asset Management (Thailand) Co. Ltd.
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Jul 4, 2025

Client Services Executive

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Vadhana, Bangkok

salary iconSalary
salary iconBased on company’s structure
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number of positions icon1
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Job Descriptions
We are seeking a highly motivated and enthusiastic Client Services Executive to join our dynamic team at StashAway. As a Client Services Executive, you will play a crucial role in delivering exceptional customer service and building strong relationships with our valued clients, upholding the highest standards of care when handling their queries. Key Responsibilities: - Customer Support - Serve as the first point of contact for clients, providing support, addressing inquiries, and resolving issues to ensure a positive client experience. - Deliver above-and-beyond customer experiences across various platforms (LINE, phone, email, social media). - Guide new clients through the setup process, helping them understand our products and services. - Ensure a smooth onboarding process for new customers to deliver a great first impression. - Support clients on utilising transactional workflows and platform functionality through clear, tailored guidance. - Account Management - Assist customers with updating account information, ensuring accuracy and security. - Ensure compliance with industry regulations and maintain a thorough understanding of relevant SOPs. - Internal Collaboration - Act as the voice of the customer within the organization, providing insights to enhance products/services. - Facilitate open communication with teams to resolve issues rapidly. - Stay updated on industry best practices and suggest process improvements. Projects You Might Work On: - Develop clear and client-friendly communications (verbal and written) to simplify complex information for broad audiences. - Coordinate with a cross-functional team to resolve issues for clients. - Contribute to process enhancement projects under senior's lead.
Qualifications
  1. 1 to 3 years of customer service experience
  2. Exceptional verbal and written communication in Thai and business level English
  3. A passion for delivering outstanding customer experiences
How to apply
Apply directly at link below
Contacts
Khun Nattawadee
StashAway Asset Management (Thailand) Co. Ltd.
18th Floor, S - METRO Building, 725 Sukhumvit Rd
Khlong Tan Nuea Vadhana Bangkok 10110
Tel. : 098-474-5234
Email : stashaway_02@trustmail.jobthai.com (Email for job application & inquiry)
Website : https://www.stashaway.co.th/, https://careers.kula.ai/stashaway
Location
Khlong Tan Nuea Vadhana Bangkok
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