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บริษัท เบรฟ แบรนด์ จำกัด

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Jul 7, 2025

Customer Service Manager

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Vadhana, Bangkok

salary iconSalary
salary icon25,000 - 35,000 THB
number of positions iconVacancies
number of positions icon1
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Job Descriptions
- Oversee the daily operations of the customer service team, ensuring a high level of excellence and efficiency. - Manage the preparation and issuance of accurate bills, order processing, and delivery scheduling to meet customer expectations and deadlines. - Coordinate with the logistics department to ensure timely and accurate delivery of products. - Handle goods return processes, ensuring they are executed smoothly and in accordance with company policies. - Serve as a focal point for customer inquiries, complaints, and feedback, resolving issues with a proactive and customer-centric approach. - Implement customer service best practices to continuously improve service quality. - Establish and monitor high level service standards of customer handling in all touch points - phone, email, social media, website. - Collaborate with the sales and marketing teams to align customer service with overall business strategies. - Analyze customer service metrics to develop strategies for improvement. - Train and mentor customer service team members, fostering a culture of growth, learning, and customer excellence. - Keep abreast of industry best practices and emerging customer service trends to keep the company at the forefront of customer service. - Continually achieve and exceed the support KPIs such as First Response Time, Resolution Time, Total Resolved Chats/Tickets etc.
Qualifications
  1. Graduate with Bachelor’s degree Minimum 2 years of professional experience in relevant area.
  2. Demonstrated ability to interact effectively and appropriately with high-level professionals, boards, committees, volunteers, and executive staff.
  3. Excellent organization skills, scheduling skills and service oriented.
  4. Multi-tasking and time-management skills, with the ability to prioritize tasks.
  5. Strong communication skills both verbal and written.
  6. Good command of English is a plus.
  7. Experiencing using office management software, including word processing software, spreadsheets, and more.
  8. Ability to work independently, collaboratively, operate under pressure and within matrix/fast changing environments.
BenefitsSee all Benefits.
How to apply
- ส่งใบสมัครผ่าน JobThai - ส่งใบสมัครผ่านอีเมล (รบกวนระบุชื่อตำแหน่งให้ชัดเจน)
Contacts
คุณนุช HR
บริษัท เบรฟ แบรนด์ จำกัด
55 ตึก Biohouse ชั้น 5 ซอยสุขุมวิท 39 (พร้อมพงษ์) ถนนสุขุมวิท
Khlong Tan Nuea Vadhana Bangkok 10110
Tel. : 083-142-1015, 02-662-5644
Email : bravebrand_41@trustmail.jobthai.com (Email for job application & inquiry)
Website : https://rollingpinn.com/
Location
Khlong Tan Nuea Vadhana Bangkok
Directions
- เดินทางโดย BTS สถานีพร้อมพงษ์ ออกประตู 3 (ฝั่ง EMQ) - จากหน้าปากซอย สุขุมวิท39 ระยะทางประมาณ 750 เมตร สามารถเดิน หรือนั่งวินมอเตอร์ไซค์ 15 บาท มาลงที่อาคาร Bio House - เรือด่วน
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Office Hours: Monday-Friday 8:30-18:00For more information: support@jobthai.comAdvertising: sale@jobthai.comFax: 02-480-9988
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