Apr 1, 2020
System Engineer (IT)
- •Install, configure, test, fine tune and maintain hardware and software solutions on managed product portfolio.
- •Develop and provide training courses to customers.
- •Manage and monitor all installed systems and infrastructure.
- •Proactively ensure the highest levels of systems and infrastructure availability.
- •Monitor and test hardware and software performances for potential bottlenecks, identify possible solutions, and work among SE team members to knowledgeable those fixes.
- •Liaise with vendors/distributors and SE team members for problem resolution.
- •Completely provide configuration documents to customers.
- •Provide 1st 2nd and 3rd level support.
- •Diagnose, troubleshoot and resolve all technical issues.
- •Ask customers targeted questions to quickly understand the root of the problem.
- •Provide corrective and preventive maintenance within SLA time limited upon technical support agreement.
- •Proactively achieve assigned technical competencies on targeted/agreed timeline.
- • Ensure projects are implemented completely on-time.
- • Successfully resolved all technical issues within agreed timeline.
- • Achieved technical competencies on targeted/agreed timeline.
- • Provide complete preventive maintenance without problems.
- •Reports on a dotted-line basis to the Deputy Director
- •Works closely and collaboratively with the Project Manager
- •This position may be assigned to support a geography or one or more named account teams.
- •This position includes outside travel to customers’ premises and vendors/distributors/partners locations.
- Bachelor or Master degree in Engineering, Computer Science or a related fields.
- Proven working experience in installing, configuring and troubleshooting solutions relevant to managed product portfolio based environments.
- Solid experience in the administration and performance tuning of solutions relevant to managed product portfolio based environments.
- Experience with virtualization and containerization (i.e., VMware, Hyper-V, Xen)
- Experience with monitoring systems
- Solid server and storage skills
- Solid networking knowledge (OSI network layers, TCP/IP)
BenefitsSee all Benefits.
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469 ซอยประวิทย์และเพื่อน ถนนประชาชื่น
Latyao Chatuchak Bangkok 10900
Tel. : 02-589-9955
Email : email@example.com (Email for job application & inquiry)
Fax : 02-591-7022
Website : www.amrasia.com
Latyao Chatuchak Bangkok
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